Absolutely! Just so you know, we've got your back with a top-notch fraud protection system in place, and your information is safely guarded by the robust security systems of Shopify. Your trust means the world to us!

If you have any questions or concerns, feel free to reach out. We're here for you! 😊

No worries at all, this happens to quite a few of our awesome customers. If you haven't received an order confirmation email, it simply means your order didn't quite make it through. The pending charge on your credit or debit card? No need to fret! That's just our system giving it a shot.

Give it a cool 48 hours, and like magic, that charge will vanish, and the money will hop right back onto your card. Easy peasy! If you have any questions or need a hand, feel free to reach out. We're here to help! 😊

We'll take 2-7 days to get everything ready for you before we send it on its way.

Now, as for when you can expect your package, it really depends on where you are. But here's a rough estimate:

• If you're in the USA, you can usually expect it in 3-4 business days.
• For our international friends, it might take a bit longer—around 5-15 business days.

We appreciate your patience, and we're doing our best to get your goodies to you as swiftly as possible! If you have any questions or need further assistance, feel free to reach out. Happy waiting!

It depends on the product and your location. We have various order fulfillment facilities worldwide! 

For our friends outside the USA, it's possible that your shipment might come with some customs fees, and these can vary based on your order value, country regulations, and other factors tied to the product. Just a heads up, it's the end recipient's responsibility to handle these fees.

To make sure your order smoothly finds its way to you, we suggest adding your phone number when placing an international order. This not only minimizes the chance of your order getting lost in transit but also ensures a smoother delivery process.

We appreciate your cooperation and look forward to getting your order to you hassle-free! If you have any questions or need assistance, feel free to drop us a line.

We're all about speedy service, which is fantastic for getting your goodies to you ASAP! However, it also means we can't make changes to orders.

Here's the lowdown:

Whether it's tweaking an address, switching up an item, adding or removing things, or even adjusting the shipping method, once that order is confirmed, it's like a well-sealed package—we can't crack it open for changes.

Before hitting that submit button, just double-check all your details to make sure they're spot on. If your order hasn't taken off on its journey yet, contact us and we'll happily hit the brakes, cancel your order, and set you up for a fresh start with the correct items.

Quick note: Our hot-selling items can vanish in a flash, so we can't guarantee they'll stick around if your order gets the cancel-and-reorder treatment.

Feel free to buzz us if you have any questions or need assistance. We're here for you! 😊

Before reaching out to us, could you lend us a hand with a few quick steps? Here's a friendly checklist:

• Take a peek at your shipping confirmation email to make sure the delivery address is spot on.
• Pop by your local post office to see if your package has made a pit stop there.
• Swing by your neighbors' place—just in case the courier left your package with them.

Quick tip: With package theft on the rise, if you're expecting a delivery but won't be home, consider using an address where you'll be to ensure a safe arrival!

If everything checks out but your package is still playing hide-and-seek, drop us a line with your order number. We're here to help!

Oh, and if by any chance there was a hiccup in your delivery address, we can send you a replacement order, though the new one would be at your expense. Thanks for your understanding, and don't hesitate to reach out if you need assistance!

Once your order is in the books, it's like a well-sealed surprise—we can't tweak it. But no worries! You've got some options: reach out to the carrier directly to work some magic, like redirecting it to a new address or holding it at a local spot.

In case a part of your order is missing, don't worry! Often, items from the same order may arrive in separate shipments. We assure you that we're actively working to ensure all your items arrive safely and in due time.

Oh no, we're genuinely sorry to hear that the product you ordered arrived damaged! 🙁 To make things right in a jiffy, could you shoot us an email within a week?

Attach some photos of the damaged product, include your order number, and share any other details you think might be helpful.

We're on it and will get back to you with a solution pronto! Thanks a bunch for your understanding!

Catching a whiff of something vinegary on your new clothes? No worries at all! That scent is just a brief tagalong. Now that your awesome product is out of the shipping bag and breathing freely, that printing aroma will bid its farewell after a few days and a spin in the wash cycle.

And hey, if you happen to spot a bit of discoloration or some off-white residue on your apparel, don't stress! Those aren't stains; they're just making a quick exit after the first wash. Our garments boast the latest in printing tech, with water-based and eco-friendly inks doing the magic.

If, by any chance, you spy a mark, a quick wash before reporting it will usually do the trick.

Thanks for your patience and understanding! If you have any questions, feel free to give us a shout. Happy wearing!

If, by any chance, you find yourself with a damaged or incorrect product, worry not! You have a generous 14 days from the arrival of your purchase to return it and receive a full refund. Remember that shipping costs are non-refundable, and you'll be in charge of the return shipping.

For a return to be eligible, your item should be in the same condition as when you received it—unworn or unused—and in its original packaging. Don't forget to hold onto your receipt or proof of purchase. Unfortunately, if more than 14 days have passed since your goods arrived, we won't be able to offer a refund.

Starting a return is a breeze! Reach out to us at support@battleflag.shop. Returns should be sent to PMB 109, 5171 CITRUS BLVD., HARAHAN, LA 70123, but make sure to request a return first.

Any questions about returns? Feel free to shoot us a message at support@battleflag.shop.

Refunds? They are available to customers who receive the wrong or damaged items. If this applies to you, reach out to us at support@battleflag.shop with photos of the incorrect/damaged items, and we'll take care of it. We'll keep you in the loop, notifying you once we've received and inspected your return. If approved, you'll see the refund on your original payment method within ten business days.

Remember, the processing and posting of the refund by your bank or credit card company may take some time. If more than 15 business days have passed since we approved your return, drop us a line at support@battleflag.shop.